Total Resource Management Module

e-TRM – (Total Resource Management)

A solution designed for the overall Business Contact Management of your company. With todays business demands companies have the need to maintain essential customer, vendor, and company related contacts in one place, accessible to everyone within the organization for immediate action and decision making process.

With our eTRM you will not only have access to areas such as sales productivity measurement, customer maintenance and management, but you will be able to monitor the entire organization's service and customer satisfaction levels together with having a centralized contact management center for each of your business areas to use.

Benefits :

• Improved Customer Service
• Inter-Departamental Information Sharing
• Management of All Sales and Marketing Process
• Telemarketing / Sales Lead Generation
• Proactive Teleservicing Functions 
• Customer Complaint Management
• Task Assignment and Management
• Standard and Customized Reports
• Fully Centralized Database
• Mobile / Remote Access
• Upload and Download Functions

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